Privacy Policy
Last Updated: July 1, 2026
INTRODUCTION.
Welcome to oneLove: Relationship Tracker (“oneLove,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, store, disclose, protect, and delete personal information when you access or use our mobile application, features, subscriptions, content, and related services (collectively, the “App”).
oneLove is designed to help users and couples create, save, organize, and share relationship-related experiences. The App may include features such as relationship counters, anniversary tracking, memories, photos, notes, milestones, reminders, status updates, partner connection features, and premium subscription options.
We take privacy seriously and aim to process personal information only in ways that are necessary, proportionate, transparent, and consistent with applicable privacy laws, Apple App Store requirements, and Google Play requirements.
By creating an account, accessing, or using the App, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you should not use the App.
DATA CONTROLLER.
The data controller responsible for the processing of personal information in connection with the App is:
Sebastian Buruiana
Individual Developer / Autónomo
Spain
Email: ximple-help@hotmail.com
We provide an email contact for privacy and data protection requests. We do not publish a personal street address in this Privacy Policy in order to protect personal privacy, unless applicable law specifically requires disclosure in a particular context.
We have not appointed a Data Protection Officer because we are not currently legally required to do so.
AGE REQUIREMENT.
The App is intended for users who are at least 13 years old. We do not knowingly collect personal information from children under 13.
If you are under the age of majority in your country or region, you may use the App only with permission from a parent or legal guardian where such permission is required by applicable law.
If we become aware that personal information has been collected from a child under 13 without appropriate permission, we will take reasonable steps to delete such information. Parents or guardians may contact us at ximple-help@hotmail.com.
INFORMATION WE COLLECT.
We collect information that is necessary to provide, maintain, secure, improve, and support the App. The exact information collected depends on how you use the App and which features you choose to access.
Account and Registration Information
To use the App, you must create an account or sign in through a supported login method. We may collect and process account information such as:
Name or display name;
Email address;
Profile photo;
Date of birth or age;
Account identifier;
Login provider;
Authentication information;
Account status;
Basic profile information.
The App may allow sign-in through email, Google, Apple, or Facebook. When you use a third-party login provider, that provider may share certain information with us, such as your name, email address, profile photo, and unique account identifier, depending on your settings and the provider’s rules.
Relationship and App Content
The App allows you to voluntarily create, upload, save, and manage relationship-related information. This may include:
Relationship status;
Partner information;
Anniversary date and time;
Relationship counters;
Memories;
Notes;
Milestones;
Reminders;
Status updates;
Preferences and settings;
Photos selected or uploaded by you;
Other content that you choose to enter into the App.
Some information you choose to add may be personal, private, or sensitive. Depending on what you choose to enter, it may reveal information about your relationship, romantic life, personal preferences, sexual orientation, emotional life, or other intimate matters. You should only add information that you are comfortable storing in the App and, where applicable, sharing with your connected partner.
Photos and Media
The App may allow you to upload photos or take photos using your device camera. We access only the photos you select or upload for use in the App. We do not access your full photo library unless your device permission settings allow broader access, and we do not use your photos for advertising.
The App currently supports photos. If future versions add video or additional media features, this Privacy Policy may be updated where required.
Partner Connection and Shared Content
The App may allow you to connect your account with your partner’s account. When accounts are connected, selected content may be visible to your partner inside the App.
You may delete content created by you. Your partner may delete content created by them. You may not be able to delete content created by your partner unless the App provides that option.
You are responsible for deciding what content you share. Once content is visible to another user, we cannot control whether that user views, remembers, screenshots, copies, or otherwise uses it outside the App.
Purchase and Subscription Information
The App may offer free features with limits and paid premium options, including monthly subscriptions, yearly subscriptions, and lifetime purchases.
Purchases are processed through Apple App Store or Google Play. We do not collect or store full payment card information.
We may receive or process limited purchase-related information, including:
Purchase status;
Subscription status;
Product identifiers;
Transaction identifiers;
Purchase history;
Receipt validation information;
Renewal, expiration, cancellation, or refund status;
Premium entitlement status.
We use RevenueCat to help manage subscriptions, purchase validation, entitlements, and premium access.
Device, Technical, Analytics, and Diagnostic Information
When you use the App, we may collect technical and usage information needed to operate, analyze, secure, and improve the App. This may include:
Device type and model;
Operating system and version;
App version;
Language and region settings;
IP address;
App interactions;
Screens or features used;
Session information;
Performance data;
Crash reports;
Diagnostic logs;
Firebase installation identifiers or similar technical identifiers used for app functionality, analytics, crash reporting, and notifications.
We use this information to understand how the App performs, identify technical problems, improve features, prevent abuse, and maintain reliability.
Notifications
If you allow notifications, the App may send relationship reminders, anniversary reminders, service messages, account notices, subscription notices, app updates, and occasional promotional updates.
Some notifications may contain relationship-related text, such as anniversary or relationship counter information. Depending on your device settings, notifications may be visible on your lock screen or to people who can access your device.
You can disable notifications through the App settings or your device settings.
Permissions
The App may request device permissions only when needed for App features. These permissions may include camera access, photo library access, and push notification permission.
You can manage permissions through your device settings. If you deny or disable permissions, some features may not work as intended.
Information We Do Not Currently Collect
The App does not currently collect precise location data, background location data, contact list data, calendar data, microphone recordings, full payment card details, government identification documents, or health records.
The App does not currently include private chat functionality.
HOW WE COLLECT INFORMATION.
We collect information in the following ways:
Directly from you when you create an account, complete your profile, add content, upload photos, create reminders, connect with a partner, or contact support;
Automatically when you use the App, including device, usage, analytics, crash, and diagnostic information;
From third-party providers when you sign in using Google, Apple, or Facebook;
From Apple, Google, or RevenueCat when you make, manage, restore, or cancel purchases or subscriptions.
HOW WE USE INFORMATION.
We use personal information for the purposes described below.
To Provide the App
We use information to create and manage accounts, authenticate users, store and sync content, provide relationship tracking features, enable partner connection features, display reminders, manage status updates, and provide free and premium functionality.
To Manage Purchases and Subscriptions
We use purchase and subscription information to validate purchases, activate premium features, restore purchases, manage entitlements, detect purchase errors, prevent fraud, and provide support related to billing or subscriptions.
To Send Notifications
We use notification tokens and reminder information to send notifications that you request or allow, including relationship reminders, anniversary notices, account notices, subscription notices, app updates, and promotional updates where permitted.
To Improve and Secure the App
We use analytics, diagnostic, and technical information to understand feature usage, improve performance, fix bugs, monitor crashes, prevent abuse, protect accounts, and maintain the security and reliability of the App.
To Provide Support
If you contact us, we use your contact information and message content to respond, investigate issues, verify account ownership where needed, and keep records of support communications.
To Comply With Legal Obligations
We may use or retain information where necessary to comply with legal obligations, respond to lawful requests, resolve disputes, enforce our terms, prevent fraud, or protect our rights, users, and services.
LEGAL BASIS FOR PROCESSING.
For users located in the European Economic Area, the United Kingdom, or other regions with similar privacy laws, we rely on the following legal bases.
Performance of a Contract
We process personal information when necessary to provide the App and perform our agreement with you, including account creation, authentication, storage of your content, partner connection features, subscriptions, premium access, support, and account management.
Consent
We rely on consent where required by law, including for push notifications, camera access, photo access, optional promotional notifications, and certain optional features.
Explicit Consent for Sensitive Information
Because the App allows you to voluntarily add relationship-related content, some content may be sensitive depending on what you choose to enter. Where applicable law requires explicit consent, we rely on your voluntary action of entering, saving, uploading, or sharing that information in the App as your explicit consent for us to process it for the feature you chose to use.
Legitimate Interests
We process certain information based on legitimate interests, including maintaining security, preventing fraud and misuse, improving App performance, fixing bugs, understanding general usage, protecting our legal rights, and maintaining reliable services.
Legal Obligation
We may process or retain information where necessary to comply with legal, tax, accounting, consumer protection, regulatory, or app store obligations.
THIRD-PARTY SERVICE PROVIDERS.
We use selected third-party service providers to operate and improve the App. These providers may process personal information only as needed to provide their services, comply with law, or perform functions on our behalf.
Firebase and Google Cloud
We use Firebase and Google Cloud services for account authentication, database storage, photo storage, analytics, crash reporting, and push notifications. These services may process account information, user identifiers, device information, app usage information, user content, uploaded photos, crash data, diagnostic data, IP address, and notification tokens.
RevenueCat
We use RevenueCat to manage subscriptions, purchase validation, purchase restoration, and premium entitlements. RevenueCat may process purchase history, product identifiers, transaction identifiers, receipt information, subscription status, entitlement status, and related technical identifiers.
Apple and Google
Apple and Google may process information when you download the App, sign in, make purchases, manage subscriptions, request refunds, or use app store services. Their processing is governed by their own terms and privacy policies.
Third-Party Login Providers
If you sign in with Google, Apple, or Facebook, the relevant provider may share certain account information with us and may process your data according to its own privacy policy and account settings.
DATA SHARING.
We do not sell personal information.
We share personal information only where necessary for the operation of the App, where requested by you, or where legally required. This may include sharing:
With service providers that help us provide, secure, host, analyze, or support the App;
With your connected partner when you choose to share content through the App;
With Apple, Google, or RevenueCat for subscriptions, purchases, refunds, and premium entitlement management;
With login providers when you use third-party authentication;
With authorities, courts, regulators, or other parties where required by law or necessary to protect rights, safety, or security;
In connection with a merger, acquisition, restructuring, sale, or transfer of the App or related business;
In aggregated or anonymized form that does not reasonably identify you.
We do not allow service providers to use personal information for purposes unrelated to providing their services to us, except where independently permitted or required by law.
ADVERTISING AND TRACKING.
The App does not currently display third-party ads.
The App does not currently use Apple IDFA or Android Advertising ID for advertising.
The App does not currently include Meta, TikTok, or other advertising SDKs inside the App.
The App does not currently share user account information, email addresses, device identifiers, or app activity with advertising platforms for retargeting, lookalike audiences, or cross-app tracking.
We may promote the App through external advertising platforms such as Instagram or TikTok. These external advertising activities are separate from the App unless advertising tracking technologies are specifically integrated into the App.
If we later add advertising SDKs, advertising identifiers, retargeting events, server-side advertising events, or other technologies that track users across third-party apps or websites, we will update this Privacy Policy and request consent where required, including Apple App Tracking Transparency permission where applicable.
INTERNATIONAL DATA TRANSFERS.
We are based in Spain, but the services used to operate the App may process information in other countries, including countries outside the European Economic Area.
Where required by applicable law, we rely on appropriate safeguards for international transfers, such as data processing agreements, Standard Contractual Clauses, contractual protections, and technical and organizational security measures.
DATA SECURITY.
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or destruction.
These measures may include encrypted transmission, authentication controls, cloud security measures, Firebase Security Rules, user-based access restrictions, restricted administrative access, monitoring, and technical safeguards appropriate to the nature of the information processed.
Access to personal information is limited to what is necessary to operate, secure, maintain, or support the App. Administrative access is restricted and used only when necessary.
No system can be guaranteed to be completely secure. You are responsible for keeping your device, account credentials, and login methods secure.
DATA RETENTION.
We retain personal information only for as long as necessary to provide the App, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
In general:
Account information is retained while your account is active;
User content is retained while your account is active or until deleted;
Uploaded photos are retained while they remain in your account or shared App spaces;
Purchase and subscription records may be retained as required for legal, tax, accounting, refund, fraud prevention, or app store compliance purposes;
Support emails may be retained for up to 24 months;
Backup copies may remain for up to 7 days before deletion or overwriting;
Analytics, crash, and diagnostic data are retained according to Firebase settings and operational needs.
We may retain limited information for longer where required or permitted by law, including for legal compliance, dispute resolution, fraud prevention, security, or enforcement of agreements.
ACCOUNT DELETION AND DATA DELETION.
You may delete your account directly in the App by going to:
Settings > Your Account > Delete Account
You may also request account deletion by contacting:
Please contact us from the email address associated with your account where possible. We may need to verify your identity before processing a deletion request.
When your account is deleted, we will delete or anonymize personal information associated with your account, including profile information, relationship information, memories, photos, notes, milestones, reminders, status updates, notification tokens, and other account-related content, unless retention is required or permitted by law.
Verified deletion requests are generally processed without undue delay and within 30 days. Backup copies may take up to 7 days to be fully removed.
Deleting your oneLove account does not automatically cancel an active Apple App Store or Google Play subscription. You must cancel subscriptions through your Apple or Google account settings.
YOUR PRIVACY RIGHTS.
Depending on your location, you may have rights regarding your personal information, including the right to:
Request access to your personal information;
Request correction of inaccurate or incomplete information;
Request deletion of your information;
Request restriction of processing;
Object to certain processing;
Withdraw consent where processing is based on consent;
Request a copy of your information in a portable format;
Object to direct marketing;
Lodge a complaint with a data protection authority.
To exercise your rights, contact us at:
We may need to verify your identity before responding to a request. Some requests may be limited by legal, security, fraud prevention, accounting, subscription, or technical requirements.
If you are located in Spain or the European Union, you may also contact the Spanish Data Protection Authority, Agencia Española de Protección de Datos.
CALIFORNIA AND OTHER PRIVACY RIGHTS.
We do not sell personal information.
Based on the current App setup, we do not share personal information for cross-context behavioral advertising.
If applicable privacy laws in your region provide additional rights, you may contact us at ximple-help@hotmail.com to exercise those rights. We will not discriminate against you for exercising privacy rights.
MARKETING COMMUNICATIONS.
We do not currently send marketing emails or newsletters.
If you allow push notifications, we may send occasional promotional notifications about App updates, offers, or sales. You may disable notifications at any time through the App or your device settings.
CHANGES TO THIS PRIVACY POLICY.
We may update this Privacy Policy from time to time to reflect changes in the App, legal requirements, service providers, or privacy practices.
If we make material changes, we may notify users through the App, store listing, website, email, or other appropriate means.
The “Last Updated” date indicates when this Privacy Policy was last revised.
CONTACT US.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:
Sebastian Buruiana
Spain
Email: ximple-help@hotmail.com
App: oneLove: Relationship Tracker
Privacy Policy URL: onelove-app.com/privacy