Support
Frequently asked questions
Can my partner and I use the app together on two phones?
Yes — OneLove supports partner sync. One of you creates your shared space and gets a unique invite code. Your partner enters the code on their device and you’re instantly connected. Any milestone or memory one of you adds appears on both phones in real time.
Will I lose my data if I delete the app or get a new phone?
What is the difference between the free version and OneLove Plus?
How do the anniversary reminders work?
Is our data private? Can anyone else see our memories?
No answers found?
Then just contact us.
We’re happy to answer any questions you may have. We aim to respond as quickly as possible, and in most cases, you’ll receive a reply within 24 hours—often sooner.
We appreciate your patience and apologize in advance if it takes a little longer during busy periods.